Ausland Gifts

Frequently Asked Questions

WHERE IS MY ORDER?

You will receive an email once your order has been dispatched which will contain tracking information. You can also enter your tracking number check with on the Australia Post website.

Please remember that on some occasions it could take up until 9pm for the courier to deliver your package.

HAVE YOU RECEIVED MY RETURNED ITEM?

Please allow up to 10 working days for your parcel to be returned to us. We will send you a confirmation email once it has arrived. If you haven’t heard any communication from us after 10 business days, please contact us with your order number and details of the items returned.

If you've returned more than one order in the same parcel, please allow an additional 72 hours for all your returns to be completed.

HOW DO I RETURN AN ITEM?

If you change your mind about any items purchased you can return them to us (except pierced jewellery) within 28 days of the parcel being delivered to you, provided the items still have original tags and packaging.

All refunds will be made using the same method of payment you used to purchase the items and will be made by us no later than 28 days after the day we receive the items back from you.

On your delivery note, tick next to the item(s) you wish to return. Please tell us the reason you’re returning on the form. Enclose your delivery note with the item and package up securely; please use original packaging if possible. Please be aware that if you choose to return your parcel, the returns costs are to be paid by the customer. Don’t forget to obtain and keep your postage receipt in case your return gets lost on its way back to us.

Return your parcel to:

Ausland Gifts

20 Rostella Court
Wheelers Hill, Victoria 3150 Australia

HOW DO I EXCHANGE AN ITEM?

Unfortunately, we do not do exchanges. We recommend returning the item to us then placing another order.

I HAVE SEEN A PRODUCT BUT IT IS NOT IN STOCK

We apologize for any inconvenience, sometimes the products sell out and we are not able to restock fast enough, or that these items have been discontinued. If you would like to be notified of the restock of an item, do send us an email with the item name/ number and we will try to get back to you.

 

If you have any other questions, please feel free to contact us at:

sales@auslandgifts.com